Why is Quality Assurance (QA) important in WalkMe?

Quality Assurance (QA) is crucial in WalkMe because it ensures that the content functions as intended before it is published. This step is vital for a smooth end-user experience. Properly functioning content helps in avoiding bugs and errors that could disrupt a user’s interaction or learning process. QA processes typically include testing various aspects of the content, like buttons, links, and actions to verify that they trigger the expected results. By prioritizing this step, creators can significantly enhance user satisfaction and ensure that educational or guidance materials effectively meet the intended goals.

While content approval, visual appeal, and user feedback all have their merits, they do not directly address the need for content to operate correctly, which is the fundamental purpose of Quality Assurance in this context.