Which of the following best describes WalkMe's approach to user guidance?

WalkMe's approach to user guidance is best described as integrating real-time support and interactive elements because this method enhances the user experience by providing immediate assistance while users navigate through software or platforms. WalkMe utilizes on-screen overlays, tooltips, and step-by-step tutorials that guide users in real time, making complex processes simpler and more engaging. This interactive approach supports users in understanding features and completing tasks without needing to reference static manuals or documentation. By offering a combination of contextual help and automation, WalkMe empowers users to learn as they go, which contributes significantly to user retention and satisfaction.

In contrast, relying solely on user manuals and documentation limits support to passive resources that users may not consult during key moments, which can lead to frustration. Focusing exclusively on technical troubleshooting overlooks the need for proactive guidance and learning. Additionally, avoiding automation techniques would hinder efforts to streamline user experiences and reduce friction.