What types of analytics can WalkMe provide regarding user engagement?

WalkMe offers a comprehensive range of analytics that provide valuable insights into user engagement, and data on clicks, step completion rates, and drop-off points is a vital part of this. These metrics allow organizations to understand how users are interacting with the WalkMe solutions.

Clicks give insight into how many users are actively engaging with elements of a WalkMe flow, while step completion rates show how effectively users are progressing through the guided experiences. Drop-off points are critical as they indicate where users lose interest or face challenges, which helps identify areas for potential improvement in the guidance provided.

Having this detailed data enables organizations to refine their digital experiences, enhance user satisfaction, and ultimately increase the effectiveness of the onboarding and training processes. This actionable information empowers teams to make informed decisions based on user behavior, which promotes a better overall user experience.