What should be included in the common issues checklist before publishing?

Including valid segmentation tags in the common issues checklist before publishing is essential because segmentation tags help ensure that the right content is delivered to the right audience. These tags allow for personalized experiences, enabling users to receive the guidance or information most relevant to them. If segmentation tags are invalid or improperly assigned, it could lead to users not seeing the necessary content, diminishing the overall effectiveness of the published WalkMe solutions.

Valid segmentation tags also play a critical role in analytics and reporting, allowing you to measure engagement accurately and assess whether users are interacting with the content as intended. This ensures that you can refine and improve your solutions based on actual user data.

In contrast, while potential user complaints, feature requests, and marketing strategies are important considerations in a broader context, they do not directly relate to the technical and operational readiness of the content you're about to publish. These aspects are more about post-publication feedback and improvement rather than the specific prerequisites needed to ensure a successful launch of your WalkMe solution.