What is the main purpose of resources in WalkMe?

The main purpose of resources in WalkMe is to integrate existing knowledge base articles and support content. This function allows organizations to leverage their pre-existing documentation and resources to enhance the user experience through WalkMe's interactive guidance features. By integrating existing content, WalkMe provides users with relevant, contextual information at their fingertips, making it easier for them to understand and navigate software applications. This approach not only saves time and effort in developing new content from scratch but also ensures that users have access to reliable and familiar resources that they may already be accustomed to.

In contrast to the other options, creating new content from scratch would involve additional effort and may not utilize the potentially rich pool of documented knowledge an organization already has. Replacing existing content entirely would undermine the value of what users are already familiar with and could lead to confusion. Restricting access to certain documents would limit the goal of providing helpful information to users, as the purpose of resources is to facilitate learning and support rather than to impose barriers. Thus, integrating existing knowledge is the most efficient and effective method to support users in their journeys.