What can experience tracking help a business with in WalkMe?

Experience tracking in WalkMe is primarily focused on gathering insights into user behavior and interactions. By analyzing this data, businesses can identify areas where users struggle or encounter challenges within their digital experiences. This understanding allows organizations to pinpoint specific pain points that may hinder user satisfaction or the effectiveness of their digital solutions. Addressing these issues can lead to improved user engagement and a more streamlined experience, tailoring content and guidance to help users navigate the system more effectively. In summary, experience tracking is essential for unveiling user pain points that can be optimized for better engagement and efficiency.