What can be a result of a poor User Experience Design in WalkMe solutions?

In the context of WalkMe solutions, a poor User Experience Design can lead to increased abandonment of the solutions. When users find a tool or interface difficult to navigate, confusing, or frustrating, they are more likely to disengage and stop using it altogether. This is particularly significant in digital adoption solutions, where the goal is to help users successfully utilize software or processes. If the design does not facilitate a smooth and intuitive experience, users may feel overwhelmed or disenchanted, causing them to seek alternatives or abandon the program altogether. Thus, the impact of a negative user experience is directly related to the likelihood of users discontinuing their engagement with the solution.