How does WalkMe assist in user education?

WalkMe assists in user education primarily by providing interactive walkthroughs and tips. This functionality enables users to receive real-time guidance as they navigate through applications, which helps them to understand features and processes more effectively. These walkthroughs can be customized to fit different user needs and skill levels, making the learning experience engaging and tailored to individual users.

Interactive tips can appear contextually within the application, offering immediate assistance without overwhelming the user with information. This method not only enhances user engagement but also promotes retention of knowledge by allowing users to learn at their own pace while actively interacting with the software.

The other options, while they may support user education in different ways, do not focus specifically on interactive learning experiences. Integrating external resources into applications, automating customer support responses, and offering live chat support are more about supplementary assistance rather than the direct, interactive user education that WalkMe is best known for.